Locked out or seeing “login failed” in the app? Use this focused checklist to regain access fast and keep your account safe.
- Check service status and your internet connection; flaky Wi‑Fi often causes repeated failures.
- Reset the password using the app’s email link; allow 10 minutes for the link to arrive and check spam.
- Remove third‑party VPNs, then clear the app cache or reinstall the app to rule out corrupted files.
- If you use device biometric login, re-enable it after a fresh sign‑in to refresh credentials.
- Still stuck? Contact support with a screenshot and your user ID — official help is here: Ninewin.
Security takeaway: use a unique password, enable two‑factor auth on your account email, and avoid public Wi‑Fi when signing in.
